OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
200 ratings and 135 comments received in the last 90 days.
13 March 2025
Great service from Keira in Sales and Calum who demonstrated all the mini components on pick up
11 March 2025
Persistence of the sales executive was key to deciding to proceed to purchase
08 March 2025
I appreciated having one point of contact who followed me throughout the purchase journey.
05 March 2025
Overall a great experience. All employees very customer centric and focused on good service which is rare in this day.
05 March 2025
I did not attend the centre in person everything was done virtually which was more convenient for me as I don't live locally to the centre.
05 March 2025
Responsive to requests, an issue with the delivery but they sorted it and added a service package as compensation
01 March 2025
Completely Satisfied ***** The stars have a glitch won't let you select.
27 February 2025
First class service. Lauren Wood and Keira Connolly made me feel welcome and at ease from the minute I walked through the door. They tried their best to find me the right deal. Both were very helpful.
25 February 2025
Salesperson very knowledgeable. Took time to explore all vehicle options and help us make informed choice.
19 March 2025
Excellent service
19 March 2025
Taylor was extremely knowledgeable, and helpful. She clearly explained the investigation process, and her communication before, during & after my mini repair was excellent.
19 March 2025
Great staff and service
19 March 2025
Friendly and efficient
17 March 2025
After booking service and MOT, never received confirmation, called to check date and the registration hadn't been updated as I have a private plate and no email address added in their system. Admin fail
17 March 2025
Service staff were excellent and kept me updated on progress
16 March 2025
Good communication
16 March 2025
Kept informed along the way. Always friendly and polite One thing, I paid £20 for a courtesy car I didn't use - it had a warning light on it. I am still awaiting refund of £20
16 March 2025
Fixed issue quickly and car seems to be running better
16 March 2025
Service was quick
19 March 2025
Fantastic service from start to finish. Jonathan was amazing. Kept me up to date through out the full process and also very knowledgeable about the product.